Hurricane Harvey Assistance - FAQs

These are very difficult times for all of us. Our company is based in the Houston area; this is our home and we treat our customers like family. Our hearts go out to everyone affected and to help we are altering some policies relating to late payments and disconnections for customers affected by Hurricane Harvey.

FAQs are posted below and agents are standing by, email us at customercare@entrustenergy.com or call our Texas-based Customer Care Center at 800.871.8100 Monday - Friday 8 a.m. - 7p.m. and Saturday 10 a.m. – 2 p.m. CST.



I am unable to make my payment at this moment. Will I get more time to pay my electricity bill?

Yes. We have options available for customers needing additional payment assistance. Please give us a call at 800.871.8100 to further assist you.

Will late fees or disconnection fees be charged because of a past due payment?

No. Any customer affected by Hurricane Harvey will not incur any late fees or disconnection fees through Tuesday, September 5th.

I have an active/defaulted  extension or deferred payment plan but I am unable to make payments due to Hurricane Harvey. What are my alternate options?

We have options available for customers needing additional payment assistance. Please give us a call at 800.871.8100 to further assist you.

I am unable to get to a payment location to pay my bill. What are my options?

You may pay your bill online, through our IVR or by phone at 800.871.8100.

Is there an option to temporarily disconnect my services?

This depends on your utility so please give us a call at 800.871.8100 to see what your options are.

I am currently without electricity due to Hurricane Harvey. When will my electricity be restored?

Your utility company is working continuously to reestablish your power. Below are contact numbers for your utility:

  • AEP (South Texas) – 1.866.223.8508
  • CenterPoint (Greater Houston) – 713.207.2222 or 1.800.332.7143
  • TNMP (Gulf Coast) – 1.888.866.7456

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