Sign-up help

Everything and anything you need to know about getting started with Entrust Energy.

Commonly asked questions
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Becoming an Entrust Energy customer is simple and convenient. To view our competitive plans, click here or call us toll-free at 1.800.871.8100. We’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST.

Entrust Energy enrollments are processed immediately – and service begins approximately three (3) business days after enrollments are approved. Entrust Energy offers both Special Meter Read enrollments (where your service can begin on a specific date) and Priority Move-Ins (where your service can begin sooner than the three (3) business days).

To view the competitive plans in your area, click here.

Short answer: Maybe.
A deposit may be required depending on your payment history/credit score, we’ll also ask for one if you don’t authorize Entrust Energy to perform a credit check. In these cases, you must satisfy this requirement before your service begins.
However, if you’re 65 years of age or older or a victim of family violence, you may qualify for a deposit waiver and/or deposit discount. You’ll get the chance to indicate your status during sign-up.
Questions? Call us toll-free at 1.800.871.8100. We’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST.

(TDU) stands for Transmission and Distribution Utility. These companies are responsible for the service and maintenance of all the power lines in your area. They do everything from restoring your electricity poles and service when a storm hits to maintain the wires, meters and even measure your homes’ electricity consumption.

In order for the TDU companies to be able to provide these services, they charge every residential customer a small fee, regardless of who you choose to provide you electricity. All of the charges are reviewed and approved by the Public Utility Commission of Texas and no markup is included in the cost.  This means you are only paying for the electricity you use. TDU Delivery Charges Per Month & TDU Delivery Charges Per kWh will be passed through to customer as billed from the Transmission & Distribution Utility (TDU). To learn more, click here.

You bet. Entrust Energy offers the competitive Texas Refresh electricity plan for customers who are committed to having a positive impact on our planet. This product is sourced with 100% renewable content.