Payment help

Everything and anything you need to know about how to pay your bill.

Commonly asked questions
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Pay your bill at through your My Account page with a credit card, debit card, checking account, or savings account or through your bank's bill pay feature.

Set up automatic monthly payments that will draft on your due date through your My Account page, or by calling Customer Care at 1.800.871.8100.

Recurring payments take five (5) business days to become active. If you set up your recurring payment plan less than five (5) business days before your bill due date, your recurring payment will not start until the next billing cycle. Your payment for the current billing cycle is still due and will not be submitted under the recurring payment plan. In this case, you must make a single payment in the current billing cycle to avoid late fees.

You will continue to receive a bill each month even though you are on a recurring payment plan. This will be noted on your bill.

To cancel a recurring payment, please call Customer Care at 800.871.8100.


Send a personal check along with the lower portion of your bill to:
Entrust Energy
P.O. Box 731396
Dallas, TX 75373-1396
Please include your account number(s) on your check.
Please allow five (5) business days for your payment to process once received. You should pay using one of our other methods if that doesn't leave enough time to process by your due date.


Pay your bill in cash at multiple Walmart, H-E-B or Fiesta* locations via CheckFreePay®. Click here to find a store in your area.
Don't forget to bring your remittance stub with your 11-digit account number!
Payments made through CheckFreePay® take an average of one (1) business day to be applied to your Entrust Energy account.

If your service has been disconnected, call 1.800.871.8100 in order to be reconnected. We’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST.

*CheckFreePay® transactions are delivered real-time. Posting time varies by biller. Not all billers are available at this location and are subject to change. Fees may apply and are subject to change. Ask clerk for details.


Call us toll free 800.871.8100 to speak with a Customer Care Agent or pay your bill through our automated payment system. You will need your 11-digit account number and 8 digit account security code. Your default security code is the account holder's birthdate (MM/DD/YYYY).
All payments take an average of five (5) days to be processed. Entrust Energy accepts Visa, MasterCard, Discover, American Express.