My Account help

Everything and anything you need to know about My Account.

Commonly asked questions
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Click here to register your Entrust Energy account online. You will need your account number. If you are a new customer, your account number will be located on your first bill. You will be able to activate an online account at that time.
Click here to access the my account page at the top right menu of our home page. Enter your username and password in the blue box and hit continue and fill out the rest of the fields.

Click here if you forgot your password. We will help you reset it.

First, check the spelling of your username and password. Then, try to reset your password. If you still cannot log in to your account, call us toll-free at 1.800.871.8100, we’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST. You can also email us at