No. We want to make transferring services as convenient as possible. You keep your logins and account information. You will receive a new account number for your new address. You will be able to select the account number in My Account.
You will be responsible for any remaining balance that is outstanding on your current address. Your utility company in most cases charge a move-in-fee to establish service at your new location. Your first bill will reflect this fee. In some cases a permit may be required, which could also add additional fees for new service.
No. But we will do everything we can to accommodate your preferred stop date. For example, if your meter is not accessible, we can’t guarantee your start date. Please keep in mind that any energy consumed is your responsibility until services have been stopped. We recommend turning off all appliances so you don’t incur more charges. Customer care can help during this transition.
A transfer of service request will still be needed to establish service in your name. Keep in mind that the previous customer’s move-out request could be canceled at any time. In some cases, you could be without service for up to three business days.
No problem. If you are moving within our service area, you can transfer online easily. Our customer care team is also here to help. We can help you transfer your service quickly by calling 800.871.8100.
Consumption of electricity varies by customer. Depending on which type of plan you choose, weather temperatures, efficiency of your home, your usage, electricity supply and demand and many other factors, your bill can reflect different costs. We want you to have the best plan for your needs, so don’t hesitate to ask for our help!