billing-help-img

General help

Everything and anything you need to know about the basics.

Commonly asked questions
Expand All
Monthly Plan


 AEP Texas Central  AEP Texas North  Center Point Oncor

 Texas New Mexico Power
 Dec 2017   $0.134  $0.151 $0.126  $0.123  $0.126 
 Jan 2018   $0.134  $0.151 $0.126  $0.123  $0.126
 Feb 2018  $0.143  $0.160 $0.141   $0.13 $0.138 
Mar 2018   $0.14  $0.157  $0.137  $0.128 $0.131
 Apr 2018  $0.145  $0.157 $0.142  $0.133 $0.136
 May 2018  $0.145  $0.157 $0.142   $0.133
$0.136 
 June 2018 $0.155  $0.167  $0.152 $0.143 $0.146
July 2018   $0.155  $0.167 $0.149  $0.143  $0.146 
Aug 2018   $0.155  $0.167 $0.149   $0.143 $0.146 
 Sep 2018  $0.169 $0.172   $0.163 $0.155  $0.161 
 Oct 2018  $0.17 $0.172   $0.161  $0.154  $0.161
 Nov 2018  $0.17 $0.172   $0.161  $0.154  $0.161



Monthly Default Plan


AEP Texas Central AEP Texas North Center Point Oncor

Texas New Mexico Power
Dec 2017 $0.134 $0.151 $0.126 $0.123 $0.126
Jan 2018 $0.134 $0.151 $0.126 $0.123 $0.126
Feb 2018 $0.143 $0.160 $0.141 $0.13 $0.138
Mar 2018 $0.14 $0.157 $0.137 $0.128 $0.131
Apr 2018 $0.145 $0.157 $0.142 $0.133 $0.136
May 2018 $0.145 $0.157 $0.142 $0.133
$0.136
June 2018 $0.155 $0.167 $0.152 $0.143 $0.146
July 2018 $0.155 $0.167 $0.149 $0.143 $0.146
Aug 2018  $0.155   $0.167 $0.149 $0.143  $0.146 
 Sep 2018  $0.169 $0.172   $0.163 $0.155  $0.161 
 Oct 2018  $0.17 $0.172   $0.161  $0.154  $0.161
 Nov 2018  $0.17 $0.172   $0.161  $0.154  $0.161

Click here to learn about all of the convenient ways to contact us. We are here for you!

1301 McKinney, Suite 2950, Houston, TX 77010

If you have been disconnected due to non-payment, contact one of our Customer Care Associates toll-free at 1.800.871.8100. We’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST.
Once you have paid your outstanding balance, your service will be reconnected. See the Payment FAQs to learn more about Entrust Energy bill payment.
If your disconnection is not related to a non-payment issue (i.e. you want to report a power outage), please contact your local transmission and distribution utility (TDU):

Houston and Surrounding Areas:
CenterPoint Energy, 713.207.2222 or 1.800.332.7143 Texas New Mexico Power, 1.8888.886.7456

South Texas
AEP Texas Central Company, 1.866.223.8508
Dallas/Ft.Worth and Surrounding Areas
Oncor Electric Delivery, 1.888.313.4747
Texas New Mexico Power, 1.888.886.7456

West Texas
AEP Texas North Company, 1.866.223.8508
Oncor Electric Delivery, 1.888.313.4747
Texas New Mexico Power, 1.888.886.7456


A premium charge may be applied by the TDU to turn on your meter outside of normal business hours.

TDU Delivery Charges Per Month & TDU Delivery Charges Per kWh will be passed through to customer as billed from the Transmission & Distribution Utility (TDU). To learn more, click here.
With Entrusts Energy Usage Reports, you'll find extensive details regarding your energy usage over two weeks, broken into daily consumption. You'll see how things like weather affect your usage which puts you in a powerful position to be able to control your costs more effectively.

Start receiving your report via email every week. Register on MyAccount and you’re automatically enrolled!  Questions about the report? You can reach us here.
Yes, we do. Here are many of the common terms we use.


Advanced Metering Charge:
A charge assessed to recover a TDU’s charges for Advanced Metering Systems, to the extent that they are not recovered in a TDU’s standard metering charge.

Due Date:
The date the payment must be received and posted by Entrust Energy to avoid a 5% late payment charge. Energy Charge: A charge based on the electric energy (kWh) consumed.

Energy Charge:
A charge based on the electric energy (kWh) consumed.

Energy Efficiency Cost Recovery Factor:
A charge assessed to recover a TDU’s costs for energy efficiency programs, to the extent that the TDU charge is a separate charge exclusively for that purpose that is approved by the Public Utility Commission.

Estimated Reading:
During any month when the TDU fails to provide an actual meter reading on a timely basis, Entrust Energy will issue a bill based on the customer’s estimated usage and inform the customer of the reason for the issuance of the estimated bill.

kW – Kilowatt:
The standard unit for measuring electricity demand, equal to 1000 watts. kWh – Kilowatt-hour: The standard unit for measuring electricity energy consumption, equal to 1000 watt-hours. Late Payment Penalty: A charge assessed for late payment in accordance with the Public Utility Commission rules.

kWh – Kilowatt-hour:
The standard unit for measuring electricity energy consumption, equal to 1000 watt-hours.

Late Payment Penalty:
A charge assessed for late payment in accordance with the Public Utility Commission rules.

Miscellaneous Gross Receipts Tax Reimbursement:
A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1000.

Monthly Customer Fee:
A charge assessed during each billing cycle without regard to the customer’s demand or energy consumption.

PUC Assessment:
A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

Sales Tax:
Sales tax collected by authorized taxing authorities, such as the state, cities and special purpose districts. Service Period: Indicates the period of time for which you are being billed for your electricity service.

Service Period:
Indicates the period of time for which you are being billed for your electricity service.

System Benefit Fund:
A non-bypassable charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds the low-income discount, one-time bill payment assistance, customer education, commission administrative expenses, and low-income energy efficiency programs.

TDU Delivery Charges:
The total amounts assessed by a TDU for the delivery of electricity to a customer over poles and wires and other TDU facilities not including discretionary charges.

 

Promotions