Billing help

Everything and anything you need to know about billing.

Commonly asked questions
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You will receive your first bill within 30 days after your enrollment request is approved or service begins.
Once you switch to Entrust Energy, it takes up to 30 days for you to receive your first bill from us. You will receive a final bill from your previous retail electric provider and a postcard from the Electric Reliability Council of Texas verifying your enrollment.
Please see the FAQs below or contact our friendly Customer Care Associates toll-free at 800.871.8100. Associates are available to assist you Monday - Friday 8 a.m. - 7p.m. and Saturday 10 a.m. - 2 p.m. CST.
Payments are to be paid by the due date noted on your bill. All payments take an average of five (5) days to be processed and applied to your account. If your payment is received after the bill due date, you will be assessed a 5% late fee on the amount due.
Visit the How to Read My Bill section of our website and read the glossary at the bottom of the last page of your bill.
To view your billing history, log in to your account or click here to create an online account. Then, click the Payment History link.
To print a duplicate copy of your current bill, log in to your account or create an online account. Then, visit the Pay my Bill section and click on the View Current Bill icon. You can also view previous bills by clicking on the Payment History link.
Please call our friendly Texas Customer Care Associates toll-free at 800.871.8100, we're available Monday - Friday 8am - 7pm and Saturday 10am - 2pm CST. You can also email us at to discuss the details of your bill.

Yes. My Account is an easy way for you to make your online payments, keep track of your payment history and more. Register your account here.

Need more help?
Not seeing what you need? You can call us toll-free at 800.871.8100, we’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST. You can also email us at

The base charge is a $4.95 flat fee that’s assessed monthly regardless of plan type, contract term length or amount of kilowatt-hour usage.