Entrust Energy is a privately-owned residential electricity provider dedicated to serving homeowners across Texas who are seeking competitive rates and excellent customer service. Our Customer Care Center is located in Texas, where our customers live and our friendly Customer Care Associates provide personalized assistance, reinforcing our commitment to upholding the highest of standards in customer service.
At Entrust Energy, we believe "different" is a good thing. We are dedicated to offering an alternative to business as usual with a new and different experience for Texas residential electricity customers. Our mission is to change how business is done by providing competitive residential electricity rates along with a positive customer experience every time. Our unique customer-centric approach is based on transparency, honesty and integrity.
There are so many residential electricity companies in Texas, but choosing a residential energy provider doesn't have to be complicated. Entrust Energy offers several competitive, straightforward pricing plans without hidden or unnecessary monthly customer fees or base charges: there is no fee to sign-up with us, no online payment fee, no monthly customer service fee and no fee to call and speak with an agent.
The idea to create a Texas residential electricity provider that offers an alternative to "business as usual" has always been our mission. So, what makes us knowledgeable enough to know what needs to change? The answer is simple: Experience. The founders at Entrust Energy have over 150 years of combined experience in the residential energy industry. We understand that to be successful - in every sense of the word - we must have satisfied customers, employees and partners. When we created the company, we knew it was imperative to focus in on what existing residential electricity providers did well and what needed improvement. We'd been there and we knew the challenges. There were antiquated corporate guidelines, archaic processes and cost implications.
The answer, we realized, was not about forcing change where it wasn't welcomed. Our previous experience was invaluable in the development of our goals. And it all kept coming back to transparency and integrity. To truly make a difference, we needed to start from scratch. And so, Entrust Energy, a "different" Texas residential energy company, was born.
Our corporate office is located in Houston, Texas and we serve all deregulated areas in Texas, including cities such as Houston, Dallas - Fort Worth, Arlington and Corpus Christi.
Calls to our associates are not exercises in anger management. We are here to help and we're happy to do it. We're also committed to eliminating confusion. All of our communications, including bills, are clear and user-friendly.
At every touch point, Entrust Energy is working to provide you with a positive customer experience as your residential energy company. We are excited to be here and proud to be part of a company that is willing to make a difference. It's time to raise the bar. It's time for a change.
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